Data Protection and Privacy Policy

SERTEGO SERVICIOS MEDIOAMBIENTALES S.L.U (hereinafter SERTEGO/ the Company), with registered address at Camino de Hormigueras 171 28031 Madrid; Tax ID Number (NIF): B83667725; Telephone: +34 91 412 20 00; Fax: +34 91 412 29 07, and E-mail:, in compliance with current law on Personal Data Protection, notifies the users of the Data Protection and Privacy Policy that will apply to the treatment of personal data that the User voluntarily provides when accessing the website (hereinafter, the Website) or the corresponding mobile application.
By providing SERTEGO with personal data through the Website’s electronic forms in the contact section, or by marking the corresponding box in the Application, the User expressly consents to SERTEGO handling this data as per the terms of this clause of the Data Protection and Privacy Policy, and for the purposes expressed herein.

SERTEGO notifies Website users that personal data may only be obtained for handling when it is appropriate, pertinent, and not excessive, as it relates to the explicitly and legitimately determined area and purpose for which it was obtained. Data will be deleted when it is no longer necessary or pertinent for said purpose, or when requested by the owner exercising his or her right to cancelation.

SERTEGO expresses its commitment to complying with data protection laws in effect.
Personal data provided will be handled by the Company, and will be used according to the following information:

Personal data protection information


(In compliance with EU Regulation 2016/679 on Data Protection)

Party responsible for handling

SERTEGO SERVICIOS MEDIOAMBIENTALES S.L.U CIF: B83667725 Address: Camino de Hormigueras 171 28031 Madrid. Telephone: +34 91 412 20 00. Fax: +34 91 412 29 07. E-mail:


  • Handling the queries of Users that contact us through the Contact section. Likewise, you will receive the commercial information that you request from us through offers, quotes, price lists, and any other information relating to the products and services of interest to you.

  • Managing the private client area.

  • Handling queries made in the “base lubricants generated” section through the sales department.

Authentication and conservation

The basis for handling data is the consent the User gives when ticking, where applicable, the corresponding acceptance box.

If the data necessary for these purposes is not provided, it will be impossible to provide you with our services. Data will be saved while the relationship is maintained, as long as its removal is not requested, while complying at all times with proscribed legal timeframes that may apply.

Recipients of transfers

No transfers are planned.

Stakeholder rights

Stakeholders may exercise their rights to access, rectify, delete, transfer, and limit or oppose by writing to SERTEGO SERVICIOS MEDIOAMBIENTALES S.L.U, Camino de Hormigueras 171 28031 Madrid, indicating “exercising data protection rights”, and including a copy of their National ID.

Stakeholders have the right to revoke consent given.

Stakeholders have the right to bring a complaint before the Control Authority (the Spanish Data Protection Agency

The user will be the sole party responsible for the veracity of data provided to the Company.
Fields marked with an asterisk (*) on the forms provided on the Website are compulsory. If any of these are not filled in, the form cannot be sent.
The Website has a SSL Certificate (Secure Socket Layer) for the purpose of guaranteeing security when transferring data between your browser and our Website.
The secure server establishes a connection so that the information is encrypted when transferred, ensuring that it is only intelligible to the user’s device and the Website. This way, when using the SSL protocol, the following is guaranteed:

  • The user is communicating its data to the Website’s server, and no other.
  • Data transferred between the user and the Website is encrypted so that it cannot be read or handled by third parties.

To verify that they are in a secure environment, the Client should check that the Website’s verification address begins with https://

The Website can also be identified as secure when the lock icon appears in your browser’s address bar.
Lastly, the presence of a SSL certificate can be verified by checking the Website’s properties in your browser. To do so, please consult your browser’s features.

For this purpose, the necessary technical and organisational measures are used to guarantee the security of personal data contained on the Website, and to avoid its alteration, loss, handling, or unauthorised access, taking into account the state of technology, the nature of the data, and the risk to which it is exposed.
Any change made to the Privacy Policy or information administration practices will be reflected as necessary. The company may add, modify, or remove said privacy policy when it deems necessary.
In no case will the Company modify its policies or practices to make them less efficient at protecting the personal data of our clients stored previously without previous consent from the clients affected.

Last update: 3 May 2018